cic support specialist, praha

vladimíra šimková - 778532032, randstad czech republic
job type
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job details

praha, hlavní město praha
job type
reference number
/38/11/2020/VŠ - t-2666
vladimíra šimková - 778532032, randstad czech republic

job description

The primary function is to effectively support SAP applications for external end-users and internal stakeholders. Support includes site navigation and system troubleshooting as well as interfacing with other teams to ensure world-class service. Specialists will provide complete satisfaction for all customer interactions. This role is expected to be self-motivated, proactive, and demonstrate a passion for continuous learning.

  • Provide inbound and outbound (phone, email, web form, chat, community) application/ functional support and resolution to customers (external and internal) while presenting the company in a positive and fair manner with timely updates and knowledgeable answers
  • Collaborate, coordinate, and escalate on customer issues acting as a customer advocate while working with all departments
  • Maintaining the quality of the customer support organization (release readiness, process definition, training, service audits)
  • Document transactions in CRM system

what we offer

  • Full time job (with the possibility of extension)
  • Acquiring new job skills
  • Colorful work
  • Working from Home office
  • Interesting Financial Evaluation
  • Various Benefits (25 days of vacation, fully paid meal vouchers, sick days, extra leave)

who we are looking for

  • English – Fluent
  • other major European/Asian language desirable (Preferably Polish/German/French/Spanish/Portuguese)
  • Support customers with functional questions displaying exceptional customer service, knowledge and oral/ written communication skills
  • Obtain detailed and accurate information relating to the business impact of customer's technical issues utilizing effective questioning techniques
  • To seek out opportunities to add value to customers during all interactions,
  • Diagnosing and anticipating current and future customer learning needs and provide assistance with both.
  • Resolve 80% of end-user functional questions on first contact

how to apply

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Or you can just click to "Apply now", send us your cv, and we will contact you with more details.

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