customer care manager, praha

posted
contact
lucie cmíralová - 770128205, randstad hr solutions
job type
permanent
apply now

job details

posted
location
praha, hlavní město praha
sector
Customer service
job type
permanent
reference number
/131/05/2021/LC - t-3467
contact
lucie cmíralová - 770128205, randstad hr solutions

job description

For our client, the leading company for consumer electronics, we are looking for a Customer Care manager role, who will be responsible for Czech, Slovakian and Austrian market.

Your daily tasks:

  • Manage repair/service
  • Search for repair service centers for continuous benchmark and adjustment to latest company´s policies, objectives and budget
  • Daily monitoring of claims for quick & efficient actions.
  • Administrative verification of claims and validation of reporting lines.
  • Track Key Process Indicators to monitor service operations performance
  • Negotiation with key Customers
  • Work with Service Team to investigate and close complaints as quickly as possible, with high degree of accuracy and depth of problem solving

what we offer

  • Multicultural environment - you will practise your English every day
  • Meal vouchers
  • 25 days of vacation
  • Fix + Bonuses

who we are looking for

  • Czech or Slovakian native speaker
  • Aftersales experience
  • Experience as Customer Care Manager - at least 3 years
  • Experience in consumer electronics - SDA, mobile phones, TVs etc..
  • English on communication level
  • Skill in organizing resources and establishing priorities
  • Computer competency and knowledge in Microsoft Office

how to apply

Have some question about the position first? Feel free to contact us!

Or you can just click to "Apply now", send us your cv, and we will contact you with more details.

To see all our open positions, go directly to www.randstad.cz