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customer service specialist with english & french.

job details

summary

    job details

    We are looking for a new member of the customer service team to join the Europe Operations Centre in Ostrava with daily use of French and English. As a new position, you will expand the existing team in France and also in Switzerland. For this position, we are looking for someone who enjoys communicating with customers and wants to use their French and English on a daily basis. In this position, your task will be to communicate with colleagues and customers (other ABB units + end customers) and order spare parts (drives, control systems) for industries such as cement, paper, manufacturing and metal processing worldwide.

    job description:

    • daily communication in French (your team, colleagues and customers speak French)
    • spare parts order processing
    • participating in the preparation of quotations, sending requests to suppliers
    • executing incoming orders for spare parts from our internal and external suppliers
    • checking customer orders and entering and updating them into our SAP ERP system
    • managing projects/orders from receipt to delivery
    • resolving overdue invoice claims

     

    what we offer
    • annual financial bonus
    • flexible working hours
    • 25 days holiday
    • annual salary review
    • option to work from home (Home Office)
    • financial allowance for working from home
    • option to work 100% remotely in justified cases
      MultiSport card
    • opportunity for training - external courses and conferences
    • language courses - group, individual or online
    • meal allowance (financial contribution directly to your salary)
    • pension contribution (2-3% of your monthly salary in addition)
    • opportunity for further career growth within our offices in the Czech Republic and around the world
    • modern office with good transport accessibility (train, bus, tram close to the office)
    • opportunity to buy shares in the company
    • company parking for employees commuting outside Ostrava (applies to Ostrava branch)
    • laptop and mobile phone
    • helpline - expert advice (relationships, work, law, finance, etc.)
    • extra time off for life emergencies
    • cafeteria system of benefits (sport, health, culture, leisure)
    • company events (Christmas party, teambuilding, etc.)
    • discounted calls for private use (up to 5 benefit SIM cards for family and friends)
    • discounts with our partners (catering, car purchases, train transport, etc.)

    who we are looking for
    • french language at a communicative level (communication with colleagues and customers)
    • experience in order processing
    • experience in customer service or customer communication
    • experience working in an ERP system - e.g. SAP or other ERP system (order management)
    • customer orientation
    • communication skills

    how to apply

    Have some question about the position first? Feel free to contact us!

    Or you can just apply to job offer, send us your cv, and we will contact you with more details.

    To see all our open positions, go directly to www.randstad.cz


    We are looking for a new member of the customer service team to join the Europe Operations Centre in Ostrava with daily use of French and English. As a new position, you will expand the existing team in France and also in Switzerland. For this position, we are looking for someone who enjoys communicating with customers and wants to use their French and English on a daily basis. In this position, your task will be to communicate with colleagues and customers (other ABB units + end customers) and order spare parts (drives, control systems) for industries such as cement, paper, manufacturing and metal processing worldwide.

    job description:

    • daily communication in French (your team, colleagues and customers speak French)
    • spare parts order processing
    • participating in the preparation of quotations, sending requests to suppliers
    • executing incoming orders for spare parts from our internal and external suppliers
    • checking customer orders and entering and updating them into our SAP ERP system
    • managing projects/orders from receipt to delivery
    • resolving overdue invoice claims

     

    what we offer
    • annual financial bonus
    • flexible working hours
    • 25 days holiday
    • annual salary review
    • option to work from home (Home Office)
    • financial allowance for working from home
    • option to work 100% remotely in justified cases
      MultiSport card
    • opportunity for training - external courses and conferences
    • language courses - group, individual or online
    • meal allowance (financial contribution directly to your salary)
    • pension contribution (2-3% of your monthly salary in addition)
    • opportunity for further career growth within our offices in the Czech Republic and around the world
    • modern office with good transport accessibility (train, bus, tram close to the office)
    • opportunity to buy shares in the company
    • company parking for employees commuting outside Ostrava (applies to Ostrava branch)
    • laptop and mobile phone
    • helpline - expert advice (relationships, work, law, finance, etc.)
    • extra time off for life emergencies
    • cafeteria system of benefits (sport, health, culture, leisure)
    • company events (Christmas party, teambuilding, etc.)
    • discounted calls for private use (up to 5 benefit SIM cards for family and friends)
    • discounts with our partners (catering, car purchases, train transport, etc.)

    who we are looking for
    • french language at a communicative level (communication with colleagues and customers)
    • experience in order processing
    • experience in customer service or customer communication
    • experience working in an ERP system - e.g. SAP or other ERP system (order management)
    • customer orientation
    • communication skills

    how to apply

    Have some question about the position first? Feel free to contact us!

    Or you can just apply to job offer, send us your cv, and we will contact you with more details.

    To see all our open positions, go directly to www.randstad.cz