health assistant quality assurance.

Do you have customer service experience and want to impact the lives of millions of people?
We are looking for a Health Assistant Quality Assurance for our client in the healthcare technology industry. This position will be responsible for monitoring and evaluating client communications and providing feedback to team leaders.

job description:

• monitoring and evaluating communication with clients (calls, emails), according to internal standards
• listen to and examine recorded phone calls to avoid discrepancies
• checking all documentation related to the call or email
• participate in the development of and work with the training and development department

• 5 weeks holiday + personal leave
• mobile phone for private use
• Sodexo gastro pass card
• flexi pass card or multisport card
• workplace events - workshops, tournaments, competitions, raffles and many other benefits

• customer care / call centre experience
• previous experience in service quality assurance
• excellent command of the English language, both written and spoken
• prioritisation and focus on your work