Do you speak English and Czech? Are you IT oriented? Would you like to work in friendly team in international company? Then read more.
Your responsibilities
• First point of contact for incidents and service requests logged by the end users
• Receiving, logging and managing tickets received via Phone/Email/Chat/web-forms
• 1st line support – Remote Troubleshooting and resolution of IT problems related to end user devices (computers and Mobile), Network, applications and computer peripherals
• Prioritize requests and incidents based on impact and urgency by selecting severity level
• Escalate and coordinate unresolved tickets with the relevant technical teams located globally
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
Our requirements
• Excellent Written and verbal communication skills in English and Czech
• Excellent organizational skills
• Strong listening skills
• Previous customer support experience is a big advantage
• Tech Savvy individual
Benefits
• Permanent contract
• Competitive salary + Performance bonus
• Meal vouchers
• 5th week of leave
• Multisport Card
• Modern offices in the center of Brno
• Training opportunities