it service desk analyst with italian, brno

lenka skalická, randstad czech republic
job type
stálý úvazek
apply now

job details

brno, jihomoravský kraj
IT management
job type
stálý úvazek
reference number
lenka skalická, randstad czech republic
apply now

job description

Do you speak English and Italian? Are you IT oriented? Would you like to work in friendly team in international company? Then read more.

Your responsibilities

• First point of contact for incidents and service requests logged by the end users

• Receiving, logging and managing tickets received via Phone/Email/Chat/web-forms

• 1st line support – Remote Troubleshooting and resolution of IT problems related to end user devices (computers and Mobile), Network, applications and computer peripherals

• Prioritize requests and incidents based on impact and urgency by selecting severity level

• Escalate and coordinate unresolved tickets with the relevant technical teams located globally

• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner

Our requirements

• Excellent Written and verbal communication skills in English and Italian

• Excellent organizational skills

• Strong listening skills

• Previous customer support experience is a big advantage

• Tech Savvy individual


• Permanent contract

• Competitive salary + Performance bonus

• Meal vouchers

• 5th week of leave

• Multisport Card

• Modern offices in the center of Brno

• Training opportunities