operations manager in ssc, brno

posted
contact
lenka skalická, randstad czech republic
job type
stálý úvazek
apply now

job details

posted
location
brno, jihomoravský kraj
sector
Top management
job type
stálý úvazek
reference number
8491
contact
lenka skalická, randstad czech republic
apply now

job description

Do you have experience from SSC environment? Are you good people manager? Would you like to be a part of international company?

Then you are the right person for open position Operations Manager!


What would be your responsibilities?

  • Provides accountability and leadership for the client engagement
  • Leading up to 75-125 people
  • Responsible for fulfillment of all KPI’s across this team
  • Deliver quality and efficiency targets as directed by Lead - Client Operations & Services
  • Co-ordinates resource deployment across all processes for the engagement
  • Engages with the key client stakeholders on areas of improvements


What are our requirements?

  • A minimum of 2+ years of experience on similar position
  • Deep understanding of process and business
  • Ability to anticipate customer needs and provide solutions in line with customer expectations
  • Excellent relationship management skills
  • Excellent people management skills
  • Positive attitude, open mindedness, being receptive to all ideas and feelings in an aim to create win-win situations


What do we offer you?

  • Competitive salary
  • Performance bonus
  • 5th week of leave
  • Option to work from home
  • Meal vouchers
  • Language courses
  • Modern offices in the center of Brno
  • Training opportunities