technical support analyst with french language, prague

posted
contact
barbora floriánová, randstad czech republic
job type
stálý úvazek
apply now

job details

posted
location
prague, hlavní město praha
sector
IT management
job type
stálý úvazek
reference number
9177
contact
barbora floriánová, randstad czech republic
apply now

job description

We are currently looking for motivated Technical Support Analyst with fluent French and

English to join our team. You will be working from the office in Prague – Czech Republic.


Tasks & Responsibilities:

- Providing Tier 1 and Tier 2 technical support, installation and configuration services

through inbound phone and ServiceNow tickets. May receive escalations from other Service Desk analysts in areas of

personal expertise.

- Independently identifying, troubleshooting, documenting, and resolving issues,

collaborating and escalating complex problems according to escalation procedures,

including appropriately identifying the level of urgency.

- Participating in request fulfillment in areas including software installation, building and

installing new / replacement workstations, setup of user accounts and profiles, and

performing password resets.

- Representing the Service Desk with technical teams and on projects, providing

support requirements, creating support plans and ensuring knowledge transfer to

peers in the global Service Desk.


Requirements:

- Two-year technical or Associates degree in computer science, information

technology, business, or related discipline. Bachelor’s degree in computer science is

preferred. Equivalent work experience acceptable in lieu of degree.

- At least 2-3 years of relevant technical support experience is necessary. The person

should be able to work complex cases independently, as he/she will often be the only

agent available to help end users.

- Fluency in English and French both written and oral is necessary. Dutch would be an

advantage.

- Experience using Active Directory is required.

- Experience installing software / applications


We Offer:

- Broad range of activities and tasks and projects

- Competitive salary and various benefits

- Further development and learning

- Friendly working environment

- Active using of foreign languages on a daily basic