cic support specialist, praha

publikováno
kontakt
vladimíra šimková - 778532032, randstad czech republic
druh práce
přihlásit se teď

popis pozice

publikováno
lokalita
praha, hlavní město praha
obor
Administrativa
druh práce
permanent
referenční číslo
/38/11/2020/VŠ - t-2666
kontakt
vladimíra šimková - 778532032, randstad czech republic

popis pracovní pozice

The primary function is to effectively support SAP applications for external end-users and internal stakeholders. Support includes site navigation and system troubleshooting as well as interfacing with other teams to ensure world-class service. Specialists will provide complete satisfaction for all customer interactions. This role is expected to be self-motivated, proactive, and demonstrate a passion for continuous learning.

  • Provide inbound and outbound (phone, email, web form, chat, community) application/ functional support and resolution to customers (external and internal) while presenting the company in a positive and fair manner with timely updates and knowledgeable answers
  • Collaborate, coordinate, and escalate on customer issues acting as a customer advocate while working with all departments
  • Maintaining the quality of the customer support organization (release readiness, process definition, training, service audits)
  • Document transactions in CRM system

what we offer

  • Full time job (with the possibility of extension)
  • Acquiring new job skills
  • Colorful work
  • Working from Home office
  • Interesting Financial Evaluation
  • Various Benefits (25 days of vacation, fully paid meal vouchers, sick days, extra leave)

who we are looking for

  • English – Fluent
  • other major European/Asian language desirable (Preferably Polish/German/French/Spanish/Portuguese)
  • Support customers with functional questions displaying exceptional customer service, knowledge and oral/ written communication skills
  • Obtain detailed and accurate information relating to the business impact of customer's technical issues utilizing effective questioning techniques
  • To seek out opportunities to add value to customers during all interactions,
  • Diagnosing and anticipating current and future customer learning needs and provide assistance with both.
  • Resolve 80% of end-user functional questions on first contact

how to apply

Have some question about the position first? Feel free to contact us!

Or you can just click to "Apply now", send us your cv, and we will contact you with more details.

To see all our open positions, go directly to www.randstad.cz