customer care agent with dutch, praha

natálie fluxová - 778532090, randstad czech republic
druh práce
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popis pozice

praha, hlavní město praha
druh práce
referenční číslo
/146/06/2020/NF - t-2221
natálie fluxová - 778532090, randstad czech republic

popis pracovní pozice

Prague doesn’t scare you off as your next home town? You’re absolutely right! The capital of the Czech Republic is really a breath-taking place to live and work in. 

Go on reading this job opportunity and grab the chance of your lifetime!

As a Customer Care Agent in Prague you will be the first point of contact for all internal and external customers from the automotive network. It is your job to insure the best possible customer satisfaction level. Therefore, you are easy to deal with, you’re an empathic person that can listen carefully to the customer at any moment and give adapted advice in sales and after-sales. You do this perfectly in Dutch and eventually in French, spoken language and written. You will also make appointments for the salesmen and you are the key account in communication between customers and colleagues.

What do you need to do?

·      You’re responsible for the customer contacts and make sure they get the ultimate customer experience

·      You take responsibility for the existing projects (for ex. Customer Satisfaction Surveys, Lost Lead Analyses, …) and the new ones.

·      You help out developing new projects through surveys and digital marketing, using all different new business excellence applications and techniques.

·      You work together with management, motivated project leaders, co-workers and customers and you do this in a dynamic way.

·      You represent our customers when contacting their customers

·      You contribute to a good internal atmosphere, a quality service and optimizing the productivity of the C9 Customer Contact Centre.

what we offer

·      Part-time hours (to be discussed)

·      International work experience

·      Attractive salary according to your experience

·      Training and coaching to make you a pro in “customer experience”

·      The time of your life in sparkling Prague city

who we are looking for

·      Studies in communication/sales or experience in sales/after-sales

·      Knowledge or attraction to the automotive world

·      Commercial feeling

·      Express oneself in Dutch orally and in written form (knowledge of French is a big advantage)

·      Good knowledge of common software and IT tools

·      Easy to deal with, good listener and being able to manage a conversation

·      Maturity and responsibility

·      Proactivity and problem solving

·      Flexible and team spirit

how to apply

Have some question about the position first? Feel free to contact us!

Or you can just click to "Apply now", send us your cv, and we will contact you with more details.

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