it helpdesk german, brno

publikováno
kontakt
lenka skalická, randstad czech republic
druh práce
přihlásit se teď

popis pozice

publikováno
lokalita
brno, jihomoravský kraj
obor
IS/IT Správa
druh práce
stálý úvazek
referenční číslo
1774
kontakt
lenka skalická, randstad czech republic
přihlásit se teď

popis pracovní pozice

Our client provides business consulting, technology, engineering and outsourcing services for clients in over 30 countries. Their rapid growth brought a new multilingual project for which we are seeking employees for their German team.

Your responsibilities

  • Responding to email tickets and phone calls to resolve end user queries related to the hardware and software infrastructure of our client
  • Solving of simple technical issues, trouble shooting
  • Log tickets into the system
  • Interact with the advanced support team

Our requirements

  • Fluency in German and communicative English
  • Experience of trouble shooting of technical issues is not essential but is advantageous
  • Interest in Customer Service
  • Ability to learn desktop applications used by customers
  • Ability to change system settings via control panels or system preferences
  • Multitasking skills

Benefits

  • Accommodation support: 2 weeks of accommodation paid by the company
  • Monthly lunch vouchers
  • Professional training provided by experts - Six Sigma, Analytical Skills, Innovative Thinking, Leadership Training, MS Office etc.

 

The job opportunity is available immediately.