senior helpdesk operator m/w, praha

renata haladová - 778463502, randstad hr solutions
druh práce
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popis pozice

praha, hlavní město praha
IS/IT Správa
druh práce
referenční číslo
/43/06/2021/RH - t-3522
renata haladová - 778463502, randstad hr solutions

popis pracovní pozice

We are looking for a Senior Helpdesk Operator m/w – VIP support - ICT  Services Headquarters in Prague.

“English speaking and Monday – Friday business hours” 

• Correct identification, logging, and categorization of issues, escalating to other ICT  solver groups if necessary. 

• Supervision of the ICT support portal queue, making sure all tickets are assigned and  logged properly. 

• Performing daily and long-term operational management of ICT Assets  (hardware and software) including issuing, allocating, assigning, storing, changing, and decommissioning. 

• Management of ICT Videoconferencing infrastructure, including related room  maintenance and support of end users. 

• ICT onboarding/offboarding of new users, including: Set up/removal of ICT  equipment necessary for work

what we offer

  • very motivated salary
  • freelancer co-operation
  • work at very prestige company
  • nice Prague office in an IT HUB

who we are looking for

Somebody, who has knowledge/experience with:

•Administration of Active Directory services 


• Administration of File&Print services 

• Microsoft Office 365, Windows 7/10

• Administration of Intranet services (SharePoint) - is an advantage

• Administration of E-mail services (Exchange) 

• Support and maintenance of ICT Videoconferencing infrastructure 

how to apply

Have some question about the position first? Feel free to contact us!

Or you can just click to "Apply now", send us your cv, and we will contact you with more details.

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