team leader - it service desk, brno

lenka skalická, randstad czech republic
druh práce
přihlásit se teď

popis pozice

brno, jihomoravský kraj
Zákaznický servis
druh práce
stálý úvazek
referenční číslo
lenka skalická, randstad czech republic
přihlásit se teď

popis pracovní pozice

Our client provides business consulting, technology, engineering and outsourcing services to help clients build tomorrow’s enterprise.

Your responsibilities

- Managing the performance of the Service Desk team, ensuring that all contractual service levels are met

- Responsible for the management, escalation and resolution of all incidents, problems and Service requests reported to the Service Desk

- Regularly review the effectiveness of the Service Desk and request Fulfilment performance, in line with agreed SLA’s and KPI’s

- First point of escalation for the IT service Desk

- Performance management of the service desk agents, coaching and development of the individual team members

Your profile

- 3-5 years of experience in enterprise support environment

- Prior experience in managing an IT service desk or other technical teams

- Customer handling skills and diplomacy to manage customer escalations

- Demonstrable experience in people management, coaching and development

- Excellent Written and verbal communication skills in English

We offer

- Permanent contract

- Performance bonus

- Meal vouchers

- Language courses

- Competitive salary

- 5th week of leave

- Modern offices in the center of Brno

- Training opportunities