l2 application support engineer.

• About Project: Build support structure to provide Level 2 Services for Mobile apps which are part of connected car services.
• Responsible for
• Support L1.5 level services in ticket resolution. Co-ordinate with L3 Level services to fix the problem
• Tag incidents which qualify as problem ticket to reduce recurring issues and so as load on L3.
• Provide problem ticket related analysis to L3 service team for faster resolution and update knowledge base
• Build Knowledge Base to empower L1.5 team through KCDs, SOPs and reduce load on L3 over a period.
• Improve Knowledge Repository keeping in mind customer experience
• Tools & Technologies
• Similar experience (preferably Level 2 support for Connected Car (Auto Industry) related Mobile apps or at least B2C).
• Experience of working on JIRA, Confluence, SPLUNK, Kibana, Dynatrace.
• Quickly adapt to tools developed by client for monitoring and analysis.
• Location | Communication
• Location: Czech Republic
• Language: Czech + (English B2 Level)
• Qualifications: Preferably Bachelor’s in Computer Science or Engineering

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