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2 Permanent Customer care and service jobs found in Praha, Hlavní město Praha

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    • praha, hlavní město praha
    • permanent
    Display exceptional customer service when providing inbound and outbound (phone, email, web form, community fotums) application / functional support and resolution to customers (external and internal)Present the company in a positive and fair manner with timely updates and knowledgeable answersWhile acting as a customer advocate, develop strong working relationships with cross-functional teamsResponsible for follow-up activities with external customers regarding quality concernsManage or participate in improvement or prevention projects to improve the quality of the customer support organizationDocument transactions in CRM systemCreate content for knowledge base systemsDiagnose and anticipate current and future customer learning needs and provide assistance with bothObtain detailed and accurate information relating to the business impact of customer’s issues utilizing effective questioning/troubleshooting techniqueswhat we offer25 days of vacationfully paid meal vouchersMultisport cardsick daysextra leaveworking from Homeofficewho we are looking forminimum of 2 to 3 years of experience in customer support rolebasic understanding of JAVA and SQL based productstechnical trouble shooting skillshow to applyHave some question about the position first? Feel free to contact us!Or you can just apply to job offer, send us your cv, and we will contact you with more details.To see all our open positions, go directly to www.randstad.cz
    Display exceptional customer service when providing inbound and outbound (phone, email, web form, community fotums) application / functional support and resolution to customers (external and internal)Present the company in a positive and fair manner with timely updates and knowledgeable answersWhile acting as a customer advocate, develop strong working relationships with cross-functional teamsResponsible for follow-up activities with external customers regarding quality concernsManage or participate in improvement or prevention projects to improve the quality of the customer support organizationDocument transactions in CRM systemCreate content for knowledge base systemsDiagnose and anticipate current and future customer learning needs and provide assistance with bothObtain detailed and accurate information relating to the business impact of customer’s issues utilizing effective questioning/troubleshooting techniqueswhat we offer25 days of vacationfully paid meal vouchersMultisport cardsick daysextra leaveworking from Homeofficewho we are looking forminimum of 2 to 3 years of experience in customer support rolebasic understanding of JAVA and SQL based productstechnical trouble shooting skillshow to applyHave some question about the position first? Feel free to contact us!Or you can just apply to job offer, send us your cv, and we will contact you with more details.To see all our open positions, go directly to www.randstad.cz
    • praha, hlavní město praha
    • permanent
    Do you speak both German and English? Would you like to work from your home? Do you like communicating with people and helping them with their issues? The more experience in the CS/Service Desk you have the better, however, we will also welcome new colleagues without any previous experience.what will you doReceive requests of the clients via emails, chat, tickets, and phoneAnalyze their issues, solve them, or pass the more complex issues to the higher level of the supportHelp clients go through installations by guiding them step-by-stepRemote troubleshootSet applications according to user needsHelp with creating technical documentationwhat we offeraround 38 000 CZK/monthMinimum 5 weeks of vacationWork from homePaid sick daysMeal vouchersMultisport cardReferral programRefreshments in the officeFurther developmentCompany-sponsored eventsVouchers for life eventswho we are looking forFluent English and German (both spoken and written)Great communication skillsPrevious experience in similar positions would be highly desirable but not necessaryhow to applyHave some question about the position first? Feel free to contact us!Or you can just apply to job offer, send us your cv, and we will contact you with more details.To see all our open positions, go directly to www.randstad.cz
    Do you speak both German and English? Would you like to work from your home? Do you like communicating with people and helping them with their issues? The more experience in the CS/Service Desk you have the better, however, we will also welcome new colleagues without any previous experience.what will you doReceive requests of the clients via emails, chat, tickets, and phoneAnalyze their issues, solve them, or pass the more complex issues to the higher level of the supportHelp clients go through installations by guiding them step-by-stepRemote troubleshootSet applications according to user needsHelp with creating technical documentationwhat we offeraround 38 000 CZK/monthMinimum 5 weeks of vacationWork from homePaid sick daysMeal vouchersMultisport cardReferral programRefreshments in the officeFurther developmentCompany-sponsored eventsVouchers for life eventswho we are looking forFluent English and German (both spoken and written)Great communication skillsPrevious experience in similar positions would be highly desirable but not necessaryhow to applyHave some question about the position first? Feel free to contact us!Or you can just apply to job offer, send us your cv, and we will contact you with more details.To see all our open positions, go directly to www.randstad.cz

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