- About Project: Build support structure to provide Level 2 Services for Mobile apps which are part of connected car services.Responsible forSupport L1.5 level services in ticket resolution. Co-ordinate with L3 Level services to fix the problemTag incidents which qualify as problem ticket to reduce recurring issues and so as load on L3.Provide problem ticket related analysis to L3 service team for faster resolution and update knowledge baseBuild Knowledge BaAbout Project: Build support structure to provide Level 2 Services for Mobile apps which are part of connected car services.Responsible forSupport L1.5 level services in ticket resolution. Co-ordinate with L3 Level services to fix the problemTag incidents which qualify as problem ticket to reduce recurring issues and so as load on L3.Provide problem ticket related analysis to L3 service team for faster resolution and update knowledge baseBuild Knowledge Ba
